By: Erin Ansley
Four years ago, Stewart Vernon hired the national franchise Stanley Steemer to perform a water extraction, but decided at the last-minute to add another service to the job order. The technician didn’t even blink.“Without having to call the franchise office, without having to look anything up, he was able to pull out his information, quote me exactly what it cost, tell me how long it would take, and then process the payment right there,” says Vernon, who founded Macon, Ga.-based America’s Swimming Pool Co. in 2001.
This personal experience altered the way he viewed the pricing structure for his own swimming pool service, maintenance and remodeling franchise, and contributed to the philosophical concept of the flat-rate system it eventually adopted. In doing so, he has allowed the employees to facilitate or control some of the work that previously the franchise owners had to do, Vernon explains. “Now, if we’re out to install a pump and the homeowner asks us to change the sand in the filter, we’re able to tell them exactly what price that will be and how long it will take, and collect payment based on that.”
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